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DVA Claims

KSC Claims supports veterans with injuries related to their ADF service. We can assist with claims and benefits under MRCA, DRCA, and VEA.
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Services

DVA Claims

KSC Claims supports veterans with injuries related to their ADF service. We can assist with claims and benefits under MRCA, DRCA, and VEA.
Book a Free Call

MRCA Permanent Impairment (PI) Calculator

DVA Claims Assistance for Australian Veterans

KSC Claims are experts in helping Australian veterans with Department of Veterans Affairs (DVA) claims for service-related injuries and conditions. Whether you need support with a compensation claim, assistance navigating the DVA process, or guidance on claims under MRCA, DRCA, or VEA, our experienced team is here to help every step of the way.

Types of claims

MRCA (Military Rehabilitation and Compensation Act 2004)

DVA claims for injuries or conditions related to Australian Defence Force (ADF) service after June 30, 2004.

DRCA (Safety, Rehabilitation and Compensation Act 1998)

DVA compensation claims for conditions arising from non-operational service before 2004, and operational service between 1994 and 2004.

VEA (Veterans’ Entitlements Act 1986) 

DVA claims for wartime service and specific operational developments, as well as peacetime service from December 7, 1972, to June 30, 2004.

Common Health Conditions Covered by DVA

Lumbar spondylosis

A degenerative spine condition causing lower back pain and stiffness due to wear and tear of the lumbar vertebrae.

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Depression

A mental health disorder marked by persistent sadness, loss of interest, and emotional or physical symptoms that affect daily life.

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Tinnitus

A condition characterized by a constant ringing or buzzing sound in the ears, often linked to hearing loss or ear injury.

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Erectile Dysfunction

A common sexual disorder in men causing difficulty in achieving or maintaining an erection suitable for intercourse.

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Bruxism

The involuntary grinding or clenching of teeth, usually during sleep, which can lead to jaw pain and dental issues.

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Osteoarthritis

A joint disease where cartilage breaks down over time, leading to pain, swelling, and reduced mobility.

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Cervical spondylosis

Age-related wear affecting the spinal disks in your neck, often causing stiffness, neck pain, and sometimes nerve issues.

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Anxiety

A psychological condition involving excessive worry or fear that can interfere with daily tasks and overall well-being.

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Adjustment Disorder

A stress-related condition where emotional or behavioral symptoms arise in response to a major life change or event.

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Knee Injury

Damage to any part of the knee structure—ligaments, cartilage, or bone—often causing pain, swelling, and limited movement.

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PTSD

A mental health disorder triggered by traumatic events, leading to flashbacks, anxiety, and emotional distress.

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Rotator Cuff

A shoulder condition involving injury or inflammation in the tendons that stabilize the joint, often causing pain and weakness.

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Skin Cancer

An abnormal growth of skin cells caused by sun exposure or other factors, typically appearing as a new or changing spot.

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Sleep Apnea

A sleep disorder where breathing repeatedly stops and starts during sleep, leading to fatigue and potential health risks.

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Alcohol Dependence Abuse

A chronic disease characterized by an inability to control alcohol use despite harmful consequences to health and relationships.

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Our Process for DVA Claims

Navigating a DVA claim can be complex and bureaucratic, but at KSC, we strive to make the DVA claims process as smooth and stress-free as possible. We offer end-to-end support for all your DVA related claims. From gathering documentation to liaising directly with the DVA on your behalf, we handle it all.

How KSC Claims Supports Veterans:
Step-by-Step Assistance

1. Initial Consultation

We start with a 30-minute call to understand your situation, explain the DVA claims process and timeframes, and answer any questions you may have. This ensures you have clarity on the steps ahead and what to expect.

2. Evidence & Document Preparation

Our team assists in gathering and organising the necessary medical records, service documents, and supporting evidence to ensure your DVA claim is well-documented and thoroughly reviewed. We liaise with medical professionals and apply relevant legislative criteria to strengthen your claim.

3. Claim Assessment & Determination

Once submitted to the Department of Veterans’ Affairs (DVA), your claim undergoes a determination process. We monitor its progress, respond to any requests for further information, and ensure the submission is complete, accurate, and supported by the required evidence.

4. Needs Assessment & Ongoing Support

Following claim determination, we guide you through the Needs Assessment process. This step ensures you can access additional support services, including medical treatment, rehabilitation, and financial assistance for accepted conditions. We provide clear guidance to help you navigate these entitlements, so you can focus on your health and future.

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How long does it take?

DVA Claims Timeframe

01

Onboarding
1 Day

02

Claim Management Initial Liability (IL)
90 – 180 Days

03

Determination
5 – 7 Days

04

Needs Assessment
1 Day

05

Claim Management Permanent Impairment (PI)
90 – 180 Days

06

PI Determination & Compensation
5 – 7 Days

Appeals and Compensation Increase

If your DVA claim is not accepted or you believe it has been assessed inaccurately, KSC Claims will advocate on your behalf. With extensive experience working with the Veterans’ Review Board (VRB), we understand the requirements for successfully overturning decisions or securing compensation adjustments. Our approach is strategic and evidence-based, ensuring that appeals are pursued only when there is a strong case, minimising unnecessary stress for veterans.

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Supporting You Through Every Stage of the DVA Claims Process

Lodging a veteran claim can be challenging, especially when dealing with complex paperwork and strict requirements. At KSC, we go beyond the basic veteran claims assistance by providing clear guidance tailored to your situation. Our team helps you understand each step of the DVA claims process, ensuring your application is accurate, well-documented, and supported by the right evidence. From initial claims to appeals, we are committed to making the process as straightforward as possible so you can focus on your wellbeing.

Get Expert Help with Your DVA Claim Today

Navigating the DVA claims process can be complex, but you don’t have to do it alone. KSC Claims provides expert support for every stage of your claim, including Initial Liability claims, Permanent Impairment claims, reassessments, appeals, and mental health-related claims. Whether you’re lodging a new claim, seeking a reassessment, or challenging a DVA decision, we are here to guide you through the process with professionalism and care.

Take the first step today—reach out via Live Chat or complete the contact form, and our team will be in touch today to arrange your consultation. Let us help you secure the outcome you deserve.

We proudly provide veterans claims assistance across Australia.

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Why Choose KSC for your DVA Claim?

Veterans Helping Veterans

Founded by ADF veterans Luke Armstrong and Matt Dumars, KSC began after they navigated the DVA claims process for themselves and a few mates. What started as a small favour turned into a business dedicated to supporting veterans through a respectful, stress-free process.

Experience

Since March 2020, the team at KSC has helped over 3,000 veterans successfully lodge DVA claims. As veterans ourselves, we bring deep understanding and professionalism to every claim.

Collaboration with DVA

We work closely with DVA, many of whom are veterans, to achieve the best outcomes for the veterans we represent by fostering a positive and cooperative relationship with all stakeholders in the veterans’ claims process.

DVA Claims – Frequently Asked Questions

What is the role of the DVA?
The Department of Veterans Affairs (DVA) exists to uphold the nation’s commitment to support current and former Australian Defence Force (ADF) members and their families. DVA is recognised globally for providing comprehensive services and support to ADF veterans and their families.
What types of DVA claims can we assist with?

KSC helps Australian veterans with claims related to injuries or conditions arising from ADF service. We support claims under three Acts:

  • MRCA (Military Rehabilitation and Compensation Act 2004): For ADF service-related conditions after June 30, 2004.
  • DRCA (Safety, Rehabilitation and Compensation Act 1998): For non-operational service conditions prior to 2004 and operational service between 1994 and 2004.
  • VEA (Veterans’ Entitlements Act 1986): For wartime service, certain operational deployments, and specific peacetime service between December 7, 1972, and June 30, 2004.
What support does KSC provide throughout the claims process?

KSC offers end-to-end support, including:

  • Guiding you through each step of the claims process.
  • Helping gather the required information and evidence.
  • Assisting with the submission of your claim.
  • Liaising directly with DVA on your behalf.
  • Lodging appeals when claims are not accepted or assessed accurately by DVA.
How does the initial consultation work?

We provide a complimentary 30-minute call to discuss your claim, answer any questions, and explain what DVA may need from you. This session helps clarify the process and allows you to discuss any concerns.

What is the typical compensation amount for DVA claims?

The Department of Veterans Affairs (DVA) does not offer a standard or “average” payout for any conditions, including tinnitus. Each claim is assessed individually, with compensation amounts determined by factors such as the severity of the condition, its effect on the individual’s quality of life, and their capacity to work.

What happens if my claim is denied or under-assessed by the DVA?

If a claim is denied or does not accurately reflect the medical evidence, KSC can help by:

  • Reviewing the DVA’s assessment.
  • Filing an Appeal if appropriate and necessary.
  • Consulting with the Veterans Review Board (VRB) to seek a review of DVA’s decision.
Can KSC help with Appeals?

Yes, KSC assists with Appeals, including determining the likelihood of success to ensure the appeal has a strong foundation. We aim to prevent unnecessary stress from appeals that may not have a valid basis.

Does KSC work with the Veterans Review Board?

Yes, we regularly liaise with the Veterans Review Board (VRB) on behalf of veterans. With an in-depth understanding of what the VRB requires to overturn decisions or increase compensation, KSC advocates effectively for veterans’ rights and needs.

How do I start the process with KSC?

To get started, reach out via our Live Chat or fill out the contact form on this page. Our team will respond promptly to guide you on the next steps.

Does the DVA cover arthritis?

Yes, osteoarthritis is one of the most common conditions for which veterans submit claims to the DVA. Veterans with osteoarthritis can access various allied health services, including chiropractic care, physiotherapy, exercise physiology, dietetics, and psychology, as well as any necessary medications and medical treatments.

Contact Us

At KSC Claims, we’re committed to supporting you every step of the way. We guarantee a response within 12 hours, 7 days a week.

Once we connect, we’ll arrange a 30-minute call to discuss what the DVA has requested from you and answer any questions you may have about the process.

Reach out today — we’re here to help.