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Services

Initial Liability

KSC assists with the entire Initial Liability claims process; from drafting documents, reviewing your situation and claims that you may be eligible for, liaising with DVA and lodging appeals where necessary for unaccepted claims.
Book a Free Call
Services

Initial Liability

KSC assists with the entire Initial Liability claims process; from drafting documents, reviewing your situation and claims that you may be eligible for, liaising with DVA and lodging appeals where necessary for unaccepted claims.
Book a Free Call

MRCA Permanent Impairment (PI) Calculator

Our Process – Initial Liability

1. Let’s talk about your claim
You can lodge a claim at any time, even while you’re still serving. The sooner you start, the easier it will be to gather the evidence needed to support your claim. We’ll arrange a 30-minute call to go over what the DVA has requested and answer any questions you may have about the process.
2. Lodging your claim
After understanding your situation and reviewing your medical evidence, we’ll draft the necessary submissions to the DVA on your behalf.
3. Working on your claim
Once your claim is submitted, the DVA will send us confirmation of lodgement. While that’s happening, we’ll help you schedule any required medical appointments and connect you with doctors who can assist with your claim. The DVA will send us report requests and TRNs (DVA’s billing number), and we’ll collaborate with your treating team to gather all relevant information and link your conditions back to your service.
4. Claim determination
Once the DVA has all the medical evidence, they’ll review it and make a decision—either accepting or rejecting your claim.
5. Needs Assessment

If your claim is accepted, the DVA will provide us with a Needs Assessment. We’ll walk you through each part of this and make sure you understand all the options available to you. Some of the support you may be eligible for includes:

6. DVA Appeals & VRB Hearings
If your claim, or any condition within your claim, is rejected, we’ll thoroughly review the reasons for the decision. We’ll explain what happened and discuss your options moving forward. KSC regularly works with the Veterans Review Board to help veterans get their claims reconsidered, and we’ll guide you on whether an appeal is the right step. Our goal is to ensure every appeal is based on solid grounds, so we’re not adding unnecessary stress for you with claims that aren’t valid.
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How long does it take?

01

Onboarding
1 Day

02

Claim Management
90 – 180 Days

03

Determination
5 – 7 Days

04

Needs Assessment
1 Day

Initial Liability Frequently Asked Questions

What is Initial Liability, and how can KSC assist with the claims process?

Initial Liability is the process of establishing the connection between an injury or condition and ADF service. KSC assists veterans with the entire Initial Liability claims process, including:

  • Document drafting and thorough review of your situation.
  • Evaluating claims you may be eligible for.
  • Directly liaising with DVA on your behalf.
  • Lodging appeals for any unaccepted claims, if necessary.
Can I lodge an Initial Liability claim while still serving?
Yes, you can lodge an Initial Liability claim anytime, even if you are still serving in the ADF. The sooner you lodge, the easier it is to gather the necessary evidence to support your claim.
How does KSC support appeals for Initial Liability claims?

If a claim is unaccepted or if the DVA doesn’t accurately assess the evidence, KSC can help by:

  • Reviewing the DVA’s decision.
  • Lodging an appeal when necessary.
  • Providing guidance on the likelihood of a successful appeal to ensure it has a valid foundation.
What is the initial consultation like?
KSC offers a complimentary 30-minute consultation call. During this call, we discuss your claim, answer questions, and review any DVA requests. This session helps clarify the process and allows you to address any concerns.
Does KSC work with the Veterans Review Board?
Yes, KSC has regular consultations with the Veterans Review Board (VRB) on behalf of veterans. Our experience with the VRB allows us to understand what is needed to have claims overturned or compensation adjusted.
How does KSC ensure appeals are appropriate?
KSC is committed to filing only well-founded appeals to avoid unnecessary stress on veterans. Before proceeding, we thoroughly assess the prospects for success, helping veterans avoid appeals with very low, or no, prospects of success.
How do I start the Initial Liability claims process with KSC?
You can start by contacting us through Live Chat or filling out the contact form on this page. Our team will guide you on the next steps and address any questions.

You Can Trust KSC Claims

Veteran-Led Team

Founded and run by Australian Veterans, we use our deep knowledge of The DVA System and empathy of your situation to guide you with informed & compassionate support.

Advanced Technology

We use the latest technologies to streamline our operations, which in turn offers a swift and hassle-free service.

Reliable & Diligent

Experience the highest level of professional service with KSC. We ensure respect, transparency, and diligence are core tenants to our services offered to veterans.

Bold Presence

We were first to market, professionalising advocacy services with innovative strategies and solutions for veterans' claims.

No Upfront Fees

With our no-risk guarantee, you only pay us 9% when your claim succeeds. No upfront costs, no hidden fees, just transparent support. Contact us
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Contact Us

At KSC Claims, we’re committed to supporting you every step of the way. We guarantee a response within 12 hours, 7 days a week.

Once we connect, we’ll arrange a 30-minute call to discuss what the DVA has requested from you and answer any questions you may have about the process.

Reach out today — we’re here to help.

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