Who is the New Secretary of the DVA? Alison Frame Steps into Leadership
Jan 4, 2025
In 2023, Alison Frame took on the pivotal role of Secretary of the Department of Veterans’ Affairs (DVA), succeeding Elizabeth Cosson. Her appointment signals a new direction for the department as it continues to tackle challenges in delivering timely and effective support to Australia’s veteran community. With a wealth of public sector experience, Frame is well-positioned to lead the DVA through its next chapter of reform and innovation.
Alison Frame brings extensive leadership experience from both federal and state government, with a strong background in policy development, intergovernmental relations, and public administration. Her work has focused on addressing complex challenges, implementing service delivery reforms, and enhancing outcomes for citizens. These skills are critical as the DVA seeks to streamline processes, reduce claims backlogs, and improve engagement with veterans and their families.
As the new Secretary, Frame’s leadership is expected to build on efforts to create a more transparent, efficient, and veteran-centric DVA. This change in leadership provides an opportunity to rebuild trust within the veteran community and ensure that those who have served the nation receive the respect, care, and support they deserve. With Alison Frame at the helm, the DVA is poised to address both longstanding issues and emerging needs, setting a stronger foundation for Australia’s veteran support system.
Image credit: Alison Frame – https://www.dva.gov.au/newsroom/latest-news-veterans/appointment-new-dva-secretary
Since Alison Frame assumed the role of Secretary of the Department of Veterans’ Affairs (DVA) in January 2023, the department has made significant strides in improving services for veterans and their families. Notable achievements under her leadership include:
- Clearing the Claims Backlog: The DVA has successfully addressed the backlog of claims, ensuring that veterans receive timely access to the support and services they are entitled to. Transparency Australia
- Enhancing Engagement with Veterans: Frame has prioritised stronger direct engagement with veterans, ensuring that services are informed by the lived experiences of clients. The Mandarin
- Implementing Service Delivery Reforms: Under her guidance, the department has initiated reforms aimed at streamlining processes and improving the efficiency of service delivery to better meet the needs of the veteran community.
These accomplishments reflect Alison Frame’s commitment to addressing longstanding challenges within the DVA and enhancing the overall experience for veterans and their families.
