Defence Force Complaints: Assistance with the Defence Force Ombudsman

At KSC Claims, we understand the challenges veterans face when reporting unacceptable behaviour within Defence. That’s why we offer free assistance to veterans and their families who need support navigating the Defence Force Ombudsman complaints process. As an independent entity, we provide unbiased support and advocacy to ensure that your concerns are heard and addressed with the utmost care.

Our team is committed to guiding you through every step of the complaints process, offering trauma-informed care and empathy throughout. We’re here to make sure you understand your options and feel supported, no matter the nature of your report.

What We Can Help With

At KSC Claims, we assist with complaints about unacceptable behaviour within Defence, including abuse. We provide a confidential and supportive channel for individuals who may feel unable to report issues through Defence’s internal mechanisms. Our role is to help you navigate the reporting process to the Defence Force Ombudsman, ensuring you understand each step and are supported throughout.

If you are a serving member and are not reporting abuse, you will need to first use the Redress of Grievance process within Defence before we can assist you in lodging a complaint with the Defence Force Ombudsman.

Luke Armstrong

Luke Armstrong, a former Royal Australian Air Force (RAAF) Airman, has a deep passion for advocating for veterans. After his military career was cut short by injury, his drive to support fellow vets only grew stronger. Drawing on his extensive experience lodging over 500 Defence Force Ombudsman complaints on behalf of veterans from all services within the ADF, Luke is highly empathetic and knowledgeable about the process, ensuring he can effectively guide veterans through the claims process.

Who Can Make a Complaint?

Serving members

of the Australian Defence Force (ADF)

Former members

of the Australian Defence Force

Spouses and dependants

of ADF members

What Action Can the Defence Force Ombudsman Take?

The Defence Force Ombudsman is empowered to take appropriate action in response to reports of abuse, which may include:

Investigation into the reported matter
Recommendations to Defence
Referrals for counselling or support
Restorative engagement to resolve the issue

What Forms of Abuse Are Covered?

The Defence Force Ombudsman can receive and respond to reports of abuse that have occurred within Defence, including:

Sexual abuse
Serious physical abuse
Serious bullying or harassment (e.g., repeated and ongoing patterns of conduct)

The abuse must have occurred between two or more individuals who were serving members at the time of the incident. This includes members of the Australian Defence Force and other personnel deployed overseas with the ADF, whether they were employees or contractors.

To accept a report of abuse, the Defence Force Ombudsman must determine that it is reasonably likely that the abuse occurred and that it is connected to a person’s employment in Defence.

How KSC Claims Can Help

At KSC Claims, we provide free, professional assistance to help you lodge your complaint with the Defence Force Ombudsman. Our services are tailored to meet your unique needs, ensuring that the process is as clear and stress-free as possible. We approach every case with the following:

Trauma-informed care

Recognising the sensitive nature of your experiences and concerns.

Empathy

Offering a safe, confidential space to voice your complaint.

Advocacy

Ensuring your voice is heard and your complaint is addressed appropriately.

We understand the challenges involved.

We’ve guided many veterans through this process, ensuring they receive the support they deserve. Every case is unique, but our experience with Defence Force Ombudsman reports sets KSC apart.

Why Choose KSC Claims?

At KSC Claims, we know how important it is for veterans to feel supported during difficult times. Our team is dedicated to simplifying the complaints process and ensuring you feel cared for throughout. We are committed to making sure your report is handled with the respect, attention, and professionalism you deserve.

Contact KSC Claims today for expert, free assistance with reporting unacceptable behaviour to the Defence Force Ombudsman. Let us guide you through the process with compassion and understanding, every step of the way.

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