At KSC Claims, we provide expert support to simplify the Department of Veterans’ Affairs (DVA) claims process. Below are answers to common questions about our services and how we assist veterans:
1. What are Med Docs, and why are they important?
Med Docs (medical records) are crucial for starting your claim, outlining your service and medical history. If you need digital copies, you can request them via:
2. What is the role of the DVA?
The Department of Veterans’ Affairs (DVA) was established to fulfil the nation’s duty to support our serving and ex-serving ADF members and their families.
DVA is a global leader in the provision of services and supports to ADF veterans and veteran families.
3. How Will You Stay Updated?
You can access live updates on your claim through MyService. Additionally, KSC provides personalised progress updates every 2–4 weeks, with advocates available to clarify details 7 days per week.
4. What types of DVA claims can KSC assist with?
We help with claims related to service-related injuries or conditions under the following Acts:
- MRCA (Military Rehabilitation and Compensation Act 2004)
- DRCA (Safety, Rehabilitation and Compensation Act 1998)
- VEA (Veterans’ Entitlements Act 1986)
5. Can KSC Claims Help With Multiple Conditions?
Yes, our advocates thoroughly review your service history to uncover all eligible claims, advocating for your entitlements. To get started, you don’t need to fully understand the exact condition you wish to claim. The DVA claims process is investigative and collaborative, involving representatives, veterans, and their treating medical providers to ensure a comprehensive evaluation of claims.
6. How Long Does the Process Take?
The DVA claims process usually takes 6 months to 2 years, depending on the complexity of your case. While waiting for a decision, KSC Claims helps you access Provisional Access to Medical Treatment (PAMT), ensuring you receive ongoing care for your conditions without delay. This support guarantees your health and wellbeing remain a priority throughout the process.
7. What Support Does KSC Provide Throughout the Process?
We provide comprehensive assistance, including:
- Step-by-step guidance through each stage of your claim.
- Help gathering evidence and required documentation.
- Claim submissions and direct communication with DVA.
- Appeals for denied or under-assessed claims.
- Scheduling all required medical appointments, ensuring timely completion of necessary assessments for your claim.
Our goal is to ensure a smooth, stress-free experience while advocating for the best possible outcomes for you.
8. How Does the Initial Consultation Work?
We offer a complimentary 30-minute call to discuss your claim, answer questions, and explain the process, helping you get started with confidence.
9. Do I Need an Advocate?
Advocates simplify the claims process by managing documentation, identifying entitlements, and liaising with DVA. If transitioning from another advocate, we ensure a smooth handover.
10. Can You Assist Veterans Interstate or Overseas?
Yes. Our digital tools allow us to support veterans anywhere, including remote areas and overseas locations.
11. How Do You Protect My Information?
KSC uses the Salesforce platform for client management of data, which stores data securely on Australian servers, employing strong encryption measures and compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. Salesforce ensures privacy through detailed access controls, data encryption, and regular security audits, providing tools to manage privacy preferences and meet local legal requirements.
12. How Experienced Are Your Advocates?
Our team has processed over 3,000 claims and includes veterans who bring personal insights and expertise to every case.
13. Why Pay for Advocacy Services?
Our professional model ensures specialised, targeted support. The Royal Commission into Defence and Veteran Suicide highlighted the importance of professional advocacy for achieving better outcomes.
We encourage veterans to explore all options before choosing their representative. To help, we provide resources on what to consider when seeking assistance. For more information, visit: What to Consider When Seeking Help with DVA Claims.
14. What Are the Fees?
We charge 9% + GST, with no upfront costs. Fees are outcome-based and fully transparent.
15. What is the typical compensation amount for DVA claims?
Compensation amounts vary based on the severity of the condition, its impact on your quality of life, and work capacity. The DVA assesses each claim individually.
16. What happens if my claim is denied or under-assessed by the DVA?
If your claim is denied, KSC can:
- Review the DVA’s decision.
- File an appeal.
- Liaise with the Veterans Review Board (VRB) for a decision review.
17. Can KSC Help with Appeals?
Yes, we assess the likelihood of success and ensure appeals are well-prepared to avoid unnecessary stress.
18. Does KSC Work With the Veterans Review Board?
Yes, we regularly work with the VRB, leveraging our expertise to advocate for veterans effectively.
19. How Do I Start the Process With KSC?
Contact us via Live Chat or the form on our website. We’ll guide you through the next steps promptly.
20. Does the DVA Cover Arthritis?
Yes, osteoarthritis is a common condition for which veterans submit claims. DVA offers allied health services like physiotherapy, chiropractic care, and more, along with necessary medications and treatments.
21. What is the DVA Gold Card and how can I get one?
What is the DVA Gold Card?
The DVA Gold Card gives veterans free or reduced-cost treatment for all medical conditions. This includes hospital care, doctor visits, dental and optical services, and cheaper medications.
Who can get the Gold Card?
Veterans can get a Gold Card if they meet certain conditions, including:
- Veterans aged 70+ with qualifying service.
- Ex-prisoners of war.
- Veterans who served in Japan (1945–1946) or with the British Commonwealth Occupation Force (1946–1952).
- Veterans with certain Disability Compensation Payments.
- Veterans receiving a Service Pension who meet income or health criteria.
- Veterans under the MRCA (Military Rehabilitation and Compensation Act) with:
- At least 60 points for service-related injuries.
- Eligibility for the Special Rate Disability Pension (SRDP).
For more information, visit the DVA Gold Card page.
Why Choose KSC Claims?
Navigating DVA claims can feel overwhelming, but we provide expert support and guidance to secure your entitlements. Contact us today to get started. Let KSC Claims simplify your journey.
